![]() ![]() ![]() ![]() Please ensure that the Scan to PC setting is enabled. Step 4: Next, find the Scan / Scan to PC option inside that utility. Step 3: Thirdly, open and find out the HP utility option. Step 2: Secondly, go to HP / Hewlett Packard – Envy 5660 Step 1: Firstly, open the Finder – Applications option. In such a scenario, first, try to enable the scan to PC setting by following the given steps: The other reason behind the scan function not working can be that the complete drivers are not installed on the system or PC. Printer scanning to a computer may not work because the scan to PC setting is either disabled. In a few cases, an error is shown which says that “paper is out” when there is plenty of paper inside the printer. Additionally, you have replugged all the printer connections, then also the same issue exists. The basic error indication says that you are not connected to the internet. If that works, you can enjoy printing along with scanning. So, you must try scanning “from” the PC once. These issues might be specific to scanning to the computer. Certain times, the issues take place while scanning to the PC. Your printer worked well in the past and now causing a problem while scanning. Sometimes it gets possible that your Hp Scanner not Working but Printer is Printing. Oh and try 587 and and a max size limit (just in case).Posted on | HP Printer Support HP Printer is Printing but it is not Scanning. This way at least you have the server's log to see what's going on. if the printer has no more troubleshooting possibilities set up an SMTP server and see if and how the printer connects to it.see if there can be any more trouble shooting done on the printer itself (try other network functions or basic tests like etc.try to reach the server via the same network via an open SSL session (see if there is some general connection issue e.g.Since all your printer devices (same model?) have the problem and it worked before, I would rather bet on a problem with the configuration. Assuming the error message is correct I think it couldn't reach the Server IP at all (the message is a little vague, maybe you can find further info what the message means exactly). Your printer says it can not reach the server. Any ideas? Do I have something misconfigured? Anyone else having issues with scan to email this morning?Īt this point it's not possible to say the cause without further testing. The printer is an HP LaserJet Pro MFP M428fdn (we have several of these) across the entire company and they are all exhibiting the same exact behavior. Nmap done: 1 IP address (1 host up) scanned in 6.18 | /var/log/cisco I scanned the hostname for Gmail's SMTP server () and all of the correct ports are coming back as a result of my scan as expected #nmap -Pn On my computer, I can send and receive email from the account that we use to authenticate each printer on my work email as well as on my personal Gmail account, so I know we have internet connectivity (also, the entire office would be stopping by to let me know the internet was down if that were the case). Here is the result when I try to send a test via the web interface: The printer has the ability to send a test job to an email address. When I log into the web interface for the printer in question, here are my email server settings When I try to scan a document from the document feeder to email, I get an error that just says "Server Error". In order to make everything work, I had to enable the "Allow less secure apps to use GMail" for this account. I setup an email account not attached to any particular end user across all printers, and that is the account I am using on the printer in question. We are using Google G Suite for our email provider. I assumed it was going to be some one-off issue that would take 30 seconds for me to resolve, but it didn't turn out that way. This morning when I arrived to work, a co-worker told me that he couldn't get the scan to email function to work on his printer. At my work, we have several networked HP printers that employees use to scan documents to email via a document feeder. ![]()
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